H&M Deploys Next-Gen Workforce Management Solution


H&M’s new sturdy workforce administration remedy handles job administration, chat applications, e-mail and worker onboarding with one particular easy-to-use, all-in-a person interface.

The retailer has deployed Convo’s Retail Social Collaboration Platform across its US group of much more than 15,000 employees. Convo allows secure, authentic-time, two-way conversation and collaboration involving desk and non-desk personnel. H&M will use the system to join and inform personnel across its a lot more than 500 outlets through the place.

“With a geographically dispersed workforce that is 80% cellular, it’s critical for us to link in just one area,” reported Luca Michelangeli, advertising and marketing supervisor,  H&M United states. “Convo supplies a very simple way to do that: its UI and serious-time feed are really common and similar to other typically used social platforms. When we rolled this out to our workers, they realized how to use it straight away.”

Convo’s remedy sports strong features of job management and chat apps in one particular position, though negating the have to have for non-desk workers ― a massive bulk of H&M’s workforce ― to have a corporate e-mail. The all-in-1 solution simplifies staff onboarding and use, given that there is just one system, and no need to swap amongst apps. The resolution allows in-depth conversations, with context-mindful threads and visible comments, and is simply available to all staff, no matter of unit.

 “We are thrilled that H&M chosen Convo as a strategic resolution to connect personnel with each and every other and the brand name,” mentioned Osman Rashid, CEO of Convo. “As 1 of the world’s biggest shops, H&M has generally blazed a path in delighting customers and preserving a potent model affinity with employees. We’re honored to play a position in supporting their ongoing commitment to employee engagement and their management in producing frontline brand ambassadors that supply the most effective purchaser knowledge feasible.”

Convo is easy to use and obtainable to everybody in just a retailer’s corporation. The system performs throughout the world-wide-web, desktop and mobile, and is nicely-suited for little groups, distributed teams and company at-large. Stores can use it in area of e-mail to streamline, simplify and increase communications in between desktop staff and these who perform generally by means of smartphone. Teams are able to use posts and remarks to communicate and iterate on all the things from retail outlet updates, together with variations per shop and seasonal revenue, to store interior patterns, merchandise shows, and thoughts for client-to start with competitions, although company can use Convo to poll personnel, start campaigns, understand leading performers and present updates on worker added benefits.

Leave a Reply

Your email address will not be published. Required fields are marked *